Who we are, what we believe in, and the team driving Synapx forward.
The industries we serve and the outcomes we deliver across each sector.
Microsoft credentials and the partners we collaborate with to deliver outcomes.
Join a team of Microsoft specialists building the future of data and AI.
Upcoming webinars, XIAD workshops and executive briefings from our team.
AI You Can Trust
Your teams want to ship AI and your risk team keeps finding reasons to pause it, usually because nobody can say who owns a model or what it is allowed to reach. We build AI governance frameworks that answer those questions once, so approval takes days instead of quarters.
Frameworks · Compliance · Trust
AI governance has a branding problem: it sounds like the department of no. In practice, good governance is what lets risk and legal teams say yes quickly, because a framework already answers the questions every new AI system raises. Who owns it? What can it reach? How is it evaluated? Who gets told when it misbehaves? Answer those once, per category, and delivery accelerates instead of stalling.
Our frameworks align to the regulation that actually applies to you: the EU AI Act risk tiers, UK regulatory principles, GDPR, and sector expectations from the FCA, PRA and ICO, mapped against the NIST AI RMF and Microsoft Responsible AI standard. The output is not a policy PDF; it is working controls in Azure AI Foundry, Purview, Entra and Defender, with model cards, audit logs and review forums that meet on a calendar.
Agents raise the stakes, and our framework was built with them in mind. A system that answers questions needs transparency; a system that takes actions needs authority management: scoped permissions per tool, human approval gates on consequential steps, full decision traceability and a kill switch with a named owner. We govern agent authority as carefully as data access, because it is the same kind of power.
And governance is not only for what we build. We run standalone reviews of existing AI estates, put guardrails around Microsoft 365 Copilot rollouts, and audit models other teams built, without the blame theatre. The goal is always the same: AI your board can defend in the meeting where someone asks how they know it is safe.
Responsible AI, grounded in Microsoft security and compliance
Governance designed for speed as much as safety: named owners, category-level approvals and clear escalation paths, so risk teams can say yes without re-litigating every project.
Policies people can actually follow: who decides, who reviews, what gets documented and when, written for the teams doing the work rather than for the shelf.
Make model decisions defensible: explanations a regulator will accept, a customer can understand, and your own teams can use to spot when a model is getting it wrong.
Map every AI system to the regulation that actually applies to it, GDPR, the EU AI Act and sector rules, with documentation generated from day-to-day operations rather than pre-audit scrambles.
Decide in advance what your organisation will and will not do with data and AI, and make one person accountable for each system, before an incident decides for you.
Identify and mitigate bias across training, validation, and production phases with fairness audits, demographic parity testing, and continuous bias monitoring.
AI systems mapped to EU AI Act risk tiers
From assessment to working governance framework
AI systems in scope without a named owner and kill switch
Review path from idea to approved system
Stand up an AI risk register, review board, policies and approval gates so every AI initiative has a clear owner and route to go-live.
Classify AI systems, document technical files, and build the monitoring and human-oversight controls required for high-risk categories.
Independently review existing models for bias, drift and explainability gaps, and implement practical mitigations that satisfy both auditors and users.
Put guardrails around Microsoft 365 Copilot and custom agents (data access, prompt logging, DLP, retention) so adoption is fast but safe.
Help financial services, healthcare and public sector clients satisfy FCA, PRA, ICO, NHS and internal model risk teams with credible evidence.
Roll out practical AI policies, acceptable use standards and role-based training so the organisation knows what good looks like.
Inventory AI systems in use, map risk tiers and review current governance, data and security controls against regulatory expectations.
Define policies, review forums, roles and tooling for responsible AI, aligned to EU AI Act, NIST AI RMF and Microsoft Responsible AI standards.
Deploy controls in Azure AI Foundry, Purview, Entra and Defender; wire up model cards, audit logs and human-in-the-loop workflows.
Operate the framework alongside your risk and compliance teams, iterating as regulation and your AI footprint evolve.
We align to the EU AI Act, NIST AI Risk Management Framework, ISO/IEC 42001 and Microsoft Responsible AI Standard. For regulated sectors we also layer in FCA, PRA, ICO, NHS DSPT and sector-specific model risk expectations.
A working framework – policies, risk register, review board, model documentation templates and monitoring – typically takes 6–10 weeks to establish. Embedding it across a large enterprise is a 6–12 month programme we can lead or support.
No. We regularly review and remediate AI systems built by other partners, SaaS vendors or in-house teams. An independent assessment is often the fastest way to understand real AI risk in your organisation.
We use SHAP, LIME, fairness metrics and Microsoft Responsible AI dashboards during model build and in production. Every model we ship has a model card, documented test results and a human-in-the-loop pattern where appropriate.
Yes. We routinely deliver Copilot readiness programmes covering SharePoint / OneDrive permissions hygiene, Purview sensitivity labels, DLP, retention, prompt and response logging, and user training – so Copilot rollouts are both fast and audit-friendly.
It varies. We usually help clients set up a cross-functional AI council led by the CDO, CTO, CISO or Chief Risk Officer, with legal, HR and business representation. We stay involved as advisors as the framework matures.
David, Skanska
Project/Programme Manager
Mike, Mount Anvil
Head of Technology Applications
From the very first conversation, Synapx stood out. They didn't offer a one-size-fits-all solution; they listened, understood our workflows, and constructively challenged our assumptions. Since launch, the difference has been night and day: engagement is up, performance is dramatically better, and our teams now have a single, connected space for learning and communication. I'd recommend Synapx to any organisation looking to get more out of Microsoft technology.
Skanska
Project/Programme Manager
Working with Synapx has been transformative for Mount Anvil. They didn't feel like an external supplier; they became an extension of our team. Their technical expertise in implementing Microsoft Fabric solved our immediate challenges and positioned us for future growth, including AI and machine learning. What truly set Synapx apart was their transparency, commitment, and cost-optimisation through Xscale, making Fabric financially sustainable.
Mount Anvil
Head of Technology Applications
Synapx automated complex, manual processes, modernised legacy systems, and delivered scalable Power Platform solutions that streamline workflows and provide real-time insights. Their standout achievement was integrating SiteOps for accurate, real-time management of materials and compliance across multiple sites. Thanks to their future-proof architecture, we now have a robust digital ecosystem that empowers our teams.
Seras Energy Ltd
Head of Projects & Service Delivery
Exceptional communication. The final product exceeded our expectations.
The tool has streamlined our trade management process, reduced manual workloads and significantly improved efficiency and accuracy across our operations. What truly set Synapx apart was their exceptional communication, project management, and dedication to delivering excellence. They kept us informed at every stage, addressed challenges proactively, and ensured the final product exceeded our expectations.
Nuevo Partners UK LLP
Head of Operations
Their team delivered exactly what we needed, taking time to understand the purpose and specific requirements. By linking our Typeform online surveys with our Raisers Edge database, using Power Automate, they have enabled us to automate our incoming data processes. From our initial enquiry, scoping and delivery, we found them incredibly responsive and very good to communicate with.
The Ocean Conservation Trust
Head of Fundraising
Our go-to data partner. We recommend them to every one of our clients.
We work with Synapx as our go-to and trusted partner for anything Power BI, or data in general, so much so we recommend them to all our clients! The team at Synapx work with us in a way that makes it feel like they are part of our business, our 'data team'; projects and on-going support are executed easily and effortlessly.
Lanware
Chief Technology Officer
We will inventory the AI already in use across your organisation, including the tools nobody declared, map each system to EU AI Act risk tiers and show you the three controls to fix first.
Book a governance review