Who we are, what we believe in, and the team driving Synapx forward.
The industries we serve and the outcomes we deliver across each sector.
Microsoft credentials and the partners we collaborate with to deliver outcomes.
Join a team of Microsoft specialists building the future of data and AI.
Upcoming webinars, XIAD workshops and executive briefings from our team.
Business Support
The licence bill creeps up, release waves land untested, and the enhancement list never shrinks because everyone is busy keeping the lights on. Business Support puts a named Microsoft-certified team around your estate: incidents fixed against SLAs, licensing reviewed, funding claimed, and small improvements delivered every month.
Microsoft Partnership
Managed Microsoft Support
Most support contracts are designed around tickets: something breaks, someone logs it, a stranger fixes it, the meter runs. Nothing about that model makes your Microsoft estate better next month than it was last month. Synapx Business Support was designed against that grain: a named team that knows your environment, measured on improvement rather than ticket throughput.
The service covers the estate you actually run: Power Platform apps and flows, Power BI reporting, SharePoint, Dataverse and the Azure services around them. Day to day, that means incidents handled against SLAs, monitoring that catches problems before your users report them, and the steady stream of small enhancements that never quite justify a project but add up to how the business feels about its technology.
Three disciplines sit alongside the run work, and they are usually where the money is found. Training moves your people from basic competency to genuine capability, so fewer tickets get raised in the first place. Licensing optimisation strips out the waste that accumulates in any Microsoft agreement: unused licences, mismatched plans, duplicated solutions. And funding capture tracks the Microsoft incentive programmes most organisations never hear about, then claims them on your behalf.
The governance work has a track record worth naming. The Fidelis Partnership saved over £60,000 a year in data licensing costs through our governance and Centre of Excellence engagement, alongside a 30% increase in reporting capacity.
Support also comes with a seat at the table: monthly roadmap reviews, regular alignment with your Microsoft account team, and honest advice on what to build, buy or retire next. It is the difference between a supplier who keeps the lights on and a partner invested in where the estate goes.
Staff only scratching the surface of Microsoft 365, Azure, or Power Platform capabilities because they lack proper training and ongoing skill development.
Thousands wasted annually on licences that sit unused, duplicated subscriptions, or users assigned plans that don't match their actual needs.
Unaware of Azure credits, migration incentives, and funding programs that could significantly offset your cloud adoption and transformation costs.
Operating without clear policies, cost controls, or regular reviews leading to compliance gaps, security risks, and inefficient resource usage.
IT teams stretched too thin to proactively monitor, optimise, and evolve your Microsoft environment as business needs change.
Training built around your team's real work, moving people from basic competency to genuine capability across the Microsoft ecosystem.
We find the unused licences, duplicated subscriptions and mismatched plans in your agreement, then stop them creeping back.
We track the Microsoft incentive programmes most organisations never hear about, then capture them to cut your cloud spend.
Supporting your organisation
Custom applications and automation solutions to streamline workflows.
Advanced data analytics, AI tools, and insights to drive smarter decisions.
Collaboration, productivity, and modern workplace solutions.
Access to certified expertise through Microsoft MVPs and official partner designations.
Training, licensing optimisation, and funding management to ensure solutions are operationally efficient.
As part of our managed agreement, we proactively work with you each month to review your technology roadmap and identify funding opportunities that support your quarterly business goals.
We maintain regular touchpoints with your Microsoft account team to ensure alignment across strategy, funding, and delivery, so your roadmap, Microsoft investment, and business outcomes remain fully connected. The result: faster progress, reduced delivery cost, and maximum return on your Microsoft partnership, without additional overhead for your team.
Support Models
The word "support" covers two very different services, and the gap between them only shows up after six months. This is the comparison we encourage every prospective client to make before signing anything, with us or anyone else.
| Criteria | Typical break-fix contract | Synapx Business Support |
|---|---|---|
| Operating model | Ticket in, fix out; value measured in response times | Named team with SLAs, plus a monthly improvement rhythm |
| Who you deal with | Whoever picks up the ticket | Engineers who know your environment and its history |
| Microsoft updates | Reacted to after something breaks | Release waves tracked and tested before they land |
| Licensing & funding | Out of scope | Licensing reviews and Microsoft funding capture built in |
| Small enhancements | A quote and a queue | Delivered from retained hours, prioritised with you monthly |
| The estate over time | Static at best; entropy usually wins | Documented, monitored and measurably better each quarter |
If all you need is someone to restart what falls over, cheaper options exist and we will say so. Business Support is for organisations that want the estate improving while it is being kept alive, with the licensing and funding work typically covering a healthy share of the fee. The monthly review is where you hold us to that: work delivered, hours used, savings found, next month agreed.
The Fidelis Partnership's Centre of Excellence engagement: governance, monitoring and licensing discipline with a hard number attached.
"Our go-to data partner. We recommend them to every one of our clients."
"We work with Synapx as our go-to and trusted partner for anything Power BI, or data in general, so much so we recommend them to all our clients! The team at Synapx work with us in a way that makes it feel like they are part of our business, our 'data team'; projects and on-going support are executed easily and effortlessly."
Chief Technology Officer, Lanware
Common questions about scope, handover, licensing and how the service runs.
The Microsoft estate you already run: Power Platform apps and flows, Power BI, Dataverse, SharePoint and the surrounding Azure services. Incidents and requests, proactive monitoring, release and update management, licensing optimisation and small enhancements, delivered by Microsoft-certified engineers who learn your environment properly.
Microsoft supports its platform; we support your solutions built on it. When something breaks, the question is rarely "is Azure up" and usually "why does this app, flow or report misbehave", which needs people who know your customisations. Where an issue genuinely is a platform fault, our Solutions Partner status gives us a direct escalation route into Microsoft.
Yes, frequently. We start with a short assessment of the estate, document what exists, stabilise anything fragile, then take on the run responsibility. No blame culture about the previous builder; we would rather fix than critique.
Yes, licensing reviews are part of the service: plan mix, capacity, and rationalising duplicate solutions. The Fidelis Partnership saved over £60,000 a year in licensing costs through our governance and licensing work.
A structured onboarding: access and security setup, estate documentation, monitoring configuration and a stabilisation period, typically two to four weeks depending on estate size. After that you get a steady operating rhythm with monthly service reporting.
Response and resolution targets are agreed per severity level and per client, because a broken expense app and a broken trading report do not deserve the same clock. Performance against them is part of the monthly service review.
After onboarding, agreements roll monthly. The onboarding period exists because documenting and stabilising an estate properly takes a few weeks; after that, we would rather keep you through service than through terms.
Book a support and licensing review: we'll go through your incident history, licence allocation and funding eligibility, and show you where the hours and money are going.
Book a support review
