Microsoft Solutions Partner

Services

Ongoing support, managed automation, and flexible access to Synapx senior expertise across Data, AI, Power Platform, Cloud and Modern Work, designed to keep your Microsoft estate running, improving and earning its keep.

Managed Support

Business Support

Microsoft-certified support that keeps your Power Platform, data estate and cloud infrastructure running at peak performance, from a dedicated team that knows your environment. Incidents get fixed, updates get tested before they land, licensing gets reviewed, and the small enhancements that never justify a project finally get done.

Dedicated Microsoft-certified support engineers
SLA-backed incident response and proactive monitoring
Platform optimisation, release management and licensing reviews
Direct escalation to Microsoft via Solutions Partner status

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Automation

Managed RPA

End-to-end robotic process automation as a managed service. We find the processes worth automating, model the return, build the bots on Power Automate, then supervise them in production: monitoring, error handling, maintenance and continuous improvement. Your team gets the hours back without inheriting an automation estate to babysit.

Process discovery and ROI modelling before anything is built
Bot design, development and deployment on Power Automate
Ongoing monitoring, error handling and maintenance
Scales from a single workflow to an enterprise RPA estate

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Flexible Delivery

Synapx as a Service

Access Synapx's full bench of senior architects, engineers and data specialists on a flexible retainer. Reserved monthly capacity that flexes across Data, AI, Power Platform, Cloud and Modern Work as your roadmap demands, without the overhead of hiring, training and retaining specialist staff for every discipline.

Senior architects and engineers on demand
Monthly rolling engagements with no long-term lock-in
Covers Data, AI, Power Platform, Cloud and Modern Work
Extends your existing team or works standalone

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Run and Evolve

Built for what happens after go-live

Most technology partners are organised around projects: scope it, build it, hand it over, move on. The trouble is that the value of a data platform, an automation estate or a Power Platform solution is decided in the years after go-live, when Microsoft ships monthly updates, the business changes its mind, and the person who knew how everything worked hands in their notice.

Our services exist for that long second act. Business Support keeps estates healthy and current. Managed RPA supervises automations that touch systems which never stop changing. Synapx-as-a-Service keeps senior capability on hand so improvement never has to wait for a procurement cycle. All three run on the same principles: named people, monthly reporting, and no surprise invoices.

The proof we point to is retention. 98% of clients stay with us, on contracts that roll monthly and are deliberately easy to leave. Lanware's CTO describes us as their "go-to data partner" and recommends us to their own clients; Mount Anvil's Head of Technology Applications calls us "an extension of our team". Neither relationship is held together by a long contract.

The services also make our project work better. Solutions get designed by people who know they will be supporting them in a year, which changes how much care goes into documentation, monitoring and ALM. And when you do need a bigger build, the team already understands your environment, so delivery starts on day two rather than week six.

One account team sits across everything. Whether you take one service or all three, you get a single monthly review covering work delivered, hours used, incidents with their root causes, and what is planned next. It is a deliberately unglamorous rhythm, and it is why the relationships last.

Behind all three sits the same organisation that runs our project practices: a Microsoft Solutions Partner holding all six designations, with 3 Microsoft MVPs and 150+ certifications across the team. Managed services are not a side business staffed separately. They are how we stay close to the estates we build, and why the standards do not drop once a project closes.

If you are weighing up a managed service against hiring, or against a rota of contractors, the comparison below is the honest version of the conversation we have with every prospective client.

How clients combine the services

Support plus improvement

Business Support keeps the estate healthy while Synapx-as-a-Service capacity delivers the roadmap: the most common pairing, one review covering both.

Automation with a safety net

Managed RPA runs the bots while Business Support looks after the platforms they depend on, so a Power Platform update never becomes an automation outage.

Project, then partnership

A fixed-scope build with our solutions teams, handed into Business Support or a retainer on go-live, so the people who designed the solution stay accountable for how it behaves in production.

Resourcing Choices

Managed service, in-house hire, or contractors?

There are three ways to keep a Microsoft estate running and improving, and each is right for someone. The wrong choice usually comes from underestimating one line in this table: what happens when a single person leaves.

Costs matter, but the factor that actually decides most of these choices is continuity: who holds the knowledge of your estate, and where that knowledge goes when a person, a project or a contract ends.

Managed service, in-house hire, or contractors?
Criteria	Synapx managed service	In-house hires	Contractors
Breadth of skills	A bench across Data, AI, Power Platform, Cloud and Modern Work	What you can afford to hire, usually one or two disciplines	One person, one skill set at a time
Ramp-up time	Weeks: onboarding plus estate documentation	Months: recruitment, notice periods, induction	Days to weeks per contractor, repeated every renewal
Cost shape	Fixed monthly subscription, flexes with need	Salaries, training, tooling and management overhead	Day rates that climb with demand, plus agency fees
Continuity risk	Held by a team; documented as standard	Concentrated in individuals; leavers take knowledge with them	Resets at the end of every contract
Governance & quality	Service reporting, SLAs and Microsoft partner standards built in	As good as your internal engineering culture	Varies per individual; you manage the quality
Best when	You want outcomes and continuity without building the team	The capability is core to your business long-term	You need one known skill for one defined stretch

Plenty of our clients run a hybrid: a lean internal team that owns direction, our managed service for depth and continuity, and the occasional specialist contractor for a one-off need. We will tell you honestly which mix fits your situation, even where the answer reduces our scope, because the relationships that last are the ones that start with a straight assessment.

Client Voices

What our clients say about working with us

"Our go-to data partner. We recommend them to every one of our clients."

"We work with Synapx as our go-to and trusted partner for anything Power BI, or data in general, so much so we recommend them to all our clients! The team at Synapx work with us in a way that makes it feel like they are part of our business, our 'data team'; projects and on-going support are executed easily and effortlessly."

Chief Technology Officer, Lanware

"Not an external supplier, an extension of our team."

"Working with Synapx has been transformative for Mount Anvil. They didn't feel like an external supplier; they became an extension of our team. Their technical expertise in implementing Microsoft Fabric solved our immediate challenges and positioned us for future growth, including AI and machine learning. What truly set Synapx apart was their transparency, commitment, and cost-optimisation through Xscale, making Fabric financially sustainable."

Head of Technology Applications, Mount Anvil

Services FAQ

Common questions about SLAs, pricing, terms and how our managed services work.

What is the difference between your three services?

Business Support keeps an existing Microsoft estate healthy: incidents, monitoring, optimisation and releases. Managed RPA designs, runs and maintains your automation estate end to end. Synapx-as-a-Service is retained senior capacity across every practice, for organisations that want one flexible team building and improving continuously. They combine well, and many clients use two of the three.

How are the services priced?

All three run on a monthly subscription against reserved hours or agreed scope, so costs sit in operational expenditure and stay predictable. There are no mobilisation fees and no surprise invoices. Hours flex between disciplines within the month, and we review utilisation with you so you are never paying for capacity that is not working.

What are the SLAs?

Service levels are agreed per contract based on the criticality of what we support, covering response times, escalation paths and reporting. A customer-facing portal outage and a cosmetic report bug get different clocks, and the severity definitions are written down before go-live so there is no debate mid-incident. As a Microsoft Solutions Partner we can also escalate directly into Microsoft when a platform issue is genuinely theirs.

Is there a minimum term?

Engagements roll monthly after an initial onboarding period. We keep the lock-in short deliberately: a 98% client retention rate is a better bond than a long contract.

Who actually does the work?

Named Synapx consultants and engineers, the same people who deliver our project work, not a separate support tier. You will know who is on your account, and continuity is part of the design so knowledge of your environment compounds over time.

Can support hours be used for new development?

Yes, within the agreed model. Many clients use retained hours for a mix of support, small enhancements and new builds. Larger initiatives can be scoped as projects alongside, with the retained team providing the continuity.

Can we combine the services?

Most clients do. A common pattern is Business Support for the estate with Synapx-as-a-Service capacity layered on for improvement work, or Managed RPA running alongside either. One account team, one monthly review, one view of the whole relationship.

How do you report on what we get for the money?

Monthly service reports covering work delivered, hours used, incidents and their root causes, and what is planned next, reviewed in a call where you can challenge anything. Retention is earned in that meeting, not in the contract.

What happens at the end of a contract?

A structured offboarding if you want one: documentation refreshed, access handed back, knowledge-transfer sessions with whoever takes over. Exit is deliberately easy, which is precisely why most clients stay.

Our Clients

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Not sure which model fits?

Bring the problem: an estate nobody owns, bots that break quietly, a roadmap without the people to deliver it. We'll recommend the right mix of the three, and say so plainly if you don't need us yet.

Talk through an engagement model