Who we are, what we believe in, and the team driving Synapx forward.
The industries we serve and the outcomes we deliver across each sector.
Microsoft credentials and the partners we collaborate with to deliver outcomes.
Join a team of Microsoft specialists building the future of data and AI.
Upcoming webinars, XIAD workshops and executive briefings from our team.
M365 Copilot Adoption & Copilot Studio Agents
Most organisations buy Copilot twice: M365 Copilot licences for the workforce and Copilot Studio for building agents. We make both pay their way, with rollouts that stick and agents grounded in your data, governed inside your Microsoft 365 tenant.
Two offers, one licence family
Microsoft Copilot is really two products wearing one badge. Microsoft 365 Copilot is the assistant inside Word, Excel, Teams and Outlook that every employee can use from day one. Copilot Studio is the low-code platform for building your own agents: assistants that answer questions, complete workflows and hand off to humans, governed inside your Microsoft 365 boundary. Getting value from Copilot means treating them as two deliberate workstreams, not one licence purchase.
M365 Copilot fails quietly when it arrives as a licence drop. Usage spikes in week one, flattens by week three, and nobody can say what changed. Our adoption work starts before the licences land: permission and oversharing remediation so Copilot cannot surface what it should not, data hygiene so answers are worth trusting, then role-based enablement and usage analytics so momentum survives the novelty.
On the Copilot Studio side, our agents are grounded, not improvised. We connect agents to your SharePoint, Dataverse and Azure data with citations users can check, wire actions through Power Automate and custom connectors so agents actually do things, and design escalation to humans wherever an action carries consequence.
One honest boundary before we go further. Copilot Studio excels at well-bounded agents over Microsoft data. When a workflow needs deep multi-step reasoning, custom orchestration or full engineering control, that work belongs with our AI agents and multi-agent systems practice. And if you are here because your engineers want AI writing the software itself, that is agentic development. Distinct offers, one team, and we will point you at the right one in the first conversation.
We are also an accredited Microsoft delivery partner for Agent in a Day and Chat with Your Data in a Day, the official workshops that put working agents in your teams' hands in a single session. Plenty of our production agents started life as a workshop prototype that refused to be ignored.
Accredited across Microsoft 365 Copilot and Copilot Studio
Get the tenant ready before the licences arrive, so Copilot answers from data you trust and never surfaces what it should not.
Role-based Copilot training beyond IT: prompts that work, data habits that keep answers accurate, and a champions network so usage grows after the launch comms stop.
Develop Copilot Studio agents that understand your organisation's unique business logic, processes and terminology, delivering contextually relevant assistance.
Automate routine tasks with agents that complete real workflows, reduce manual effort and free teams for higher-value work.
Extend M365 Copilot itself with declarative agents, plugins and Graph connectors, so the assistant your people already use can reach line-of-business data and take action in your systems.
Connectors available to Copilot Studio agents
Client retention across our engagements
Microsoft certifications across the team
Average time to first live agent
From idea to a working Copilot Studio agent
Grounded in your data with auditable citations
Agents shipped without escalation paths and monitoring
Official Microsoft agent workshops we deliver under accreditation
Deploy Copilot Studio agents to handle customer enquiries, provide support and streamline service delivery. Agents can automate ticket creation and log unresolved queries for human review.
Guide new employees through onboarding, answer HR questions and provide instant support, reducing the strain on human resources teams.
Enhance IT helpdesk services with agents that troubleshoot common technical issues and escalate complex problems, freeing IT staff for more critical work.
Retrieve and present data on demand for faster decision-making and reporting, particularly useful for sales teams needing quick access to internal data sources.
Offer instant access to FAQs and knowledge bases. Agents answer common queries with citations from your own content, improving service efficiency without inventing answers.
Guide employees through complex regulatory requirements and procedures, particularly useful in regulated industries such as insurance and financial services.
We work with you to understand your business and your target personas, identify which departments will benefit most, and decide where M365 Copilot adoption ends and a Copilot Studio agent begins.
We remediate permissions and oversharing, then map the knowledge, data sources and processes each Copilot experience needs to give accurate, citable answers.
Our team builds your Copilot Studio agents and runs role-based enablement in parallel, so the workforce rollout and the agent programme reinforce each other.
We integrate agents with your existing systems and channels, switch on usage analytics, and stay through the adoption curve rather than leaving at go-live.
Build Route
The most useful thing an agent consultancy can tell you is when not to use its favourite tool. Copilot Studio and pro-code agents solve different weights of problem, and forcing one to do the other's job is the most common way agent projects disappoint.
| Criteria | Copilot Studio agent | Pro-code agent (Azure OpenAI or Claude) |
|---|---|---|
| Best for | Well-bounded Q&A and process agents over Microsoft data | Complex multi-step workflows needing judgement and orchestration |
| Build effort | Low-code: weeks, with makers and consultants together | Engineering: months, with evaluation harnesses and tracing |
| Data grounding | SharePoint, Dataverse and connectors, with citations built in | Anything you can reach, with the agent deciding what to fetch |
| Actions | Power Automate flows and custom connectors | Arbitrary tools and APIs, with agent-level approval design |
| Governance | Environment strategy, DLP and Copilot Studio controls | Full tracing, evaluation gates and custom guardrails |
| Cost shape | Per-user or per-session licensing | Token consumption plus engineering investment |
Our rule of thumb: start in Copilot Studio if the use case fits its shape, because you will be live in weeks and the governance comes with the platform. Graduate to a pro-code build when the workflow genuinely demands deep reasoning, custom orchestration or product-grade control. We build both, and our AI agents and multi-agent systems practice will tell you which yours needs before any code is written.
Microsoft 365 Copilot is the ready-made assistant inside Word, Excel, Teams and Outlook, licensed per user. Copilot Studio is the low-code platform for building your own agents over your data, with actions and governance. Most organisations get the best results treating them as two workstreams: adoption for the first, agent delivery for the second.
Copilot Studio is our default when you need a conversational agent over documents, data and business actions, especially in Teams or the web. Azure AI Foundry is the right choice when you need a bespoke application, deep UX control, complex orchestration or specialist model deployment. We deliver both and often combine them.
A focused Copilot Studio agent typically takes 4–8 weeks from kick-off to production, including governance and change management. More complex agentic automations that take action in several systems usually run 8–16 weeks.
Yes. Copilot Studio connects natively to Microsoft 365, Dataverse and Power Platform, and we use custom connectors or the Azure AI Foundry SDK to integrate with CRM, ERP, ticketing, line-of-business APIs and legacy systems where needed.
Permissions first. Copilot answers from whatever a user can already access, so oversharing in SharePoint and OneDrive becomes visible fast. Our readiness work remediates permissions, applies Purview sensitivity labels and DLP, and cleans up the content Copilot will draw on, before the licences go live.
No. Copilot Studio is licensed separately, per message capacity or per user, and agents can be deployed to Teams, websites and other channels without M365 Copilot licences. The two work well together, but neither depends on the other.
David, Skanska
Project/Programme Manager
Mike, Mount Anvil
Head of Technology Applications
From the very first conversation, Synapx stood out. They didn't offer a one-size-fits-all solution; they listened, understood our workflows, and constructively challenged our assumptions. Since launch, the difference has been night and day: engagement is up, performance is dramatically better, and our teams now have a single, connected space for learning and communication. I'd recommend Synapx to any organisation looking to get more out of Microsoft technology.
Skanska
Project/Programme Manager
Working with Synapx has been transformative for Mount Anvil. They didn't feel like an external supplier; they became an extension of our team. Their technical expertise in implementing Microsoft Fabric solved our immediate challenges and positioned us for future growth, including AI and machine learning. What truly set Synapx apart was their transparency, commitment, and cost-optimisation through Xscale, making Fabric financially sustainable.
Mount Anvil
Head of Technology Applications
Synapx automated complex, manual processes, modernised legacy systems, and delivered scalable Power Platform solutions that streamline workflows and provide real-time insights. Their standout achievement was integrating SiteOps for accurate, real-time management of materials and compliance across multiple sites. Thanks to their future-proof architecture, we now have a robust digital ecosystem that empowers our teams.
Seras Energy Ltd
Head of Projects & Service Delivery
Exceptional communication. The final product exceeded our expectations.
The tool has streamlined our trade management process, reduced manual workloads and significantly improved efficiency and accuracy across our operations. What truly set Synapx apart was their exceptional communication, project management, and dedication to delivering excellence. They kept us informed at every stage, addressed challenges proactively, and ensured the final product exceeded our expectations.
Nuevo Partners UK LLP
Head of Operations
Their team delivered exactly what we needed, taking time to understand the purpose and specific requirements. By linking our Typeform online surveys with our Raisers Edge database, using Power Automate, they have enabled us to automate our incoming data processes. From our initial enquiry, scoping and delivery, we found them incredibly responsive and very good to communicate with.
The Ocean Conservation Trust
Head of Fundraising
Our go-to data partner. We recommend them to every one of our clients.
We work with Synapx as our go-to and trusted partner for anything Power BI, or data in general, so much so we recommend them to all our clients! The team at Synapx work with us in a way that makes it feel like they are part of our business, our 'data team'; projects and on-going support are executed easily and effortlessly.
Lanware
Chief Technology Officer
Before you commit to seats, we will check your permissions, data hygiene and adoption plan, and tell you honestly whether you are ready. Building something custom? Ask us about an Agent in a Day workshop instead.
Book a readiness review